Terms of service

Last updated: August 2026

Laundry Karon runs a pickup and delivery laundry service in Karon, Phuket. We collect your bag from your hotel or address, take it to our facility for washing, and bring it back to you clean. These terms lay out how that process works, so there are no surprises once you book.

1. What we can see about your laundry at collection

Pickup happens quickly at your reception desk — our rider is not there to go through every item in your bag piece by piece.

Because of that, we may not notice ahead of time if something already has:

• a stain,
• faded colour,
• a small tear or a loose seam,
• fabric that’s worn thin,
• wear from previous washing,
• or any other pre-existing issue.

If something needs special handling — delicate, valuable, already damaged — let us know before we collect it. A quick WhatsApp note does the job, and it means we treat that piece the right way from the start.

2. On removing stains

Our team knows what they’re doing, and every bag gets proper attention. When a stain shows up, we’ll work to lift it and hand your laundry back clean and neatly folded.

That said, we can’t promise every stain disappears — the outcome depends on factors we don’t control, like:

• what caused it (oil, sunscreen, wine, ink, sand, and so on),
• the fabric it’s on,
• how long it’s been there,
• whether it’s already been through a wash or treatment,
• and the overall condition of the garment.

We treat every stain as a best effort, not a guarantee.

3. Damage, shrinkage and where responsibility sits

We’re careful with your laundry and stick to standard, professional washing methods. Since we can’t examine every garment closely before it goes in, we can’t take responsibility for damage that existed before we picked it up, or for the kind of wear that can happen during any normal wash-and-dry cycle.

Different fabrics respond differently to water, detergent and heat. Even with careful handling, we’re not liable for things like:

• shrinking,
• colour loss,
• dye transferring between items,
• a change in how a fabric feels or holds its shape,
• damage from a weakness the garment already had,
• or anything else that happens despite our care.

That doesn’t mean we shrug things off. If something’s not right when your laundry comes back, reach out straight away and we’ll look into it and work out a fair way forward together.

4. Drying method

We dry everything in tumble dryers as standard — it’s how we get your laundry back to you dry and ready to wear the next day. Air-drying outdoors isn’t part of the regular service.

Want a lower heat setting instead? Just mention it when you book and we’ll do our best to accommodate it. Keep in mind that even on low heat, we can’t rule out shrinkage or changes in a garment — that comes down to the fibre, finish and condition of each piece.

5. What we need from you

Nobody knows your clothes better than you do. Before we pick up your bag, please flag:

• delicate fabrics (silk, wool, linen, lace, embroidery),
• anything valuable or expensive,
• items with specific washing requirements,
• anything that shouldn’t go in a tumble dryer,
• and any damage you’re already aware of.

Stick to the manufacturer’s care label, and hold off on sending anything that needs a specialised process we don’t offer — dry cleaning, leather or suede care, for example. Double-check pockets before handing over your bag: we can’t take responsibility for cash, keys, cards or anything else left inside.

Got something fragile or particularly valuable? Reach out before you book and we’ll tell you straight whether it’s something we’re set up to handle.

6. Where the price goes

A pickup-and-delivery service isn’t the same as walking your own laundry to a machine down the street. Every order involves genuine cost on our end:

• paying our riders and laundry staff,
• fuel,
• the trip out to collect your bag,
• the trip back to our facility,
• washing, drying, folding and packing everything,
• the delivery run back to you,
• and the rider’s return trip.

We’re aiming for something simple: an easy, fairly priced laundry service in Karon that covers our team, our riders, our fuel and our equipment properly. Whatever price and turnaround we confirm when you book is what applies to your order.

7. Agreeing to these terms

Placing an order with Laundry Karon means you’ve read, understood and accepted this page.

If any part of this isn’t clear, ask us before you book — we’re glad to explain. Reach us through the contact page or on WhatsApp.